Refund policy

Order cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel and refund an order before it has entered processing or shipped. Orders already in transit cannot be canceled.

Returns

Return requests must be submitted within 30 days of delivery. The bike must be unused, unassembled, undamaged, and returned in its original packaging with all parts, accessories, manuals, and proof of purchase.

To request a return, use our contact form and include your order number. Do not send a bike back until our team provides return instructions.

Damage or incorrect items

Inspect your delivery before assembly. Report shipping damage, missing parts, or an incorrect item within 48 hours of delivery and include clear photos of the product, packaging, and shipping label.

Return shipping and deductions

Unless the item arrived damaged or incorrect, return shipping is the customer’s responsibility. Original shipping charges are non-refundable. A refund may be reduced for missing parts, damage, use, assembly, or packaging that prevents resale.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected. Processing by your bank or card provider may take an additional 5–10 business days.

Non-returnable items

Used or assembled bikes, gift cards, final-sale items, and customized products are not eligible for return unless they arrived defective or incorrect.